RETURNS | Impact Supply Co.

At Impact Supply Co., we strive to ensure your complete satisfaction with our products. Below are the details of our returns and refunds policy.

Time Frame: You may return most new, unused items within 15 days after the delivery date for a refund.
Condition: All items must be in their original, unused condition.

Return Shipping Costs:
- The purchaser is responsible for all return shipping costs, including any freight or customs duty fees if applicable.
- If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- For orders originally shipped with free shipping, the actual shipping costs will be deducted from the refund.
How to Initiate a Return:
- Please contact us with your order number and details about the product you wish to return.
- We will respond promptly with instructions on how to return the items from your order.

Refund Issuance:
- Refunds will be processed within 15 days of receiving the returned item. In many cases, you may receive your refund sooner.
- A full refund will be issued, minus the original and return shipping costs, if applicable.

Shipping Estimates:
- When you place an order, we will estimate the shipping and delivery dates based on the availability of your items and the shipping options you choose.
- Note: Shipping rates for many items are weight-based, and all weights will be rounded up to the next full pound to comply with the policies of the shipping companies we use.